Case Management Team Lead

Keller Postman(1 month ago)

RemoteFull TimeManager$60,000 - $65,000Case Management

About this role

The Team Lead at Keller Postman will manage and develop a team of Case Managers supporting plaintiffs’ complex litigation matters, ensuring high-quality client service and consistency across cases. The role focuses on coaching and training, performance oversight, and collaboration with Learning & Development and management to identify and implement improvements. This is a remote position with a preference for candidates in the greater Chicagoland area.

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Required Skills

Team Management
Coaching
Training
Call Monitoring
Queue Management
Performance Reporting
Client Service
Escalation Handling
Case Knowledge
Communication

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About Keller Postman

kellerpostman.com

Keller Postman is a national plaintiff trial law firm that represents individuals, families, and businesses in high‑stakes litigation against major corporations and insurers. Branded with the tagline "Power on Your Side," the firm emphasizes aggressive, results‑driven advocacy and says it has secured over $3 billion in recoveries for clients. Keller Postman positions itself as a trial‑ready team that outworks the opposition to hold large defendants accountable. Prospective clients are invited to contact the firm for representation.