Case Manager I
Xometry Europe(4 days ago)
About this role
A Case Manager at Xometry supports supply chain and manufacturing operations by resolving production issues and ensuring on-time delivery, quality, and customer satisfaction for customized parts. The role involves coordinating with suppliers, customers, and internal teams to monitor orders, drive recoveries, and document case activity. This position is focused on improving operational efficiency and supplier quality in a fast-paced environment.
Required Skills
- Supply Chain
- Project Management
- Customer Service
- Supplier Oversight
- Quality Management
- Root Cause
- Stakeholder Communication
- Order Tracking
- Manufacturing Processes
- Documentation
Qualifications
- BS in Supply Chain, Engineering, or Technical Field (preferred)
About Xometry Europe
xometry.euXometry Europe is an on-demand manufacturing marketplace and online quoting platform that connects customers to a vetted network of suppliers across Europe for CNC machining, 3D printing, sheet metal fabrication, injection moulding and related services. Customers upload CAD files to get instant quotes and can order everything from prototypes to volume production with options for finishing, assembly and quality inspection. Xometry serves engineers, product teams and manufacturers with fast lead times, CAD integrations and API access, plus multi‑language and multi‑country support across the region.