Harman International

Case Manager

Harman International(1 year ago)

Bangalore, Karnataka, IndiaOnsiteFull TimeJunior$60,241 - $81,180 (estimated)Customer Support
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About this role

The Case Manager at HARMAN is responsible for monitoring and assigning cases to engineers, managing case queues, and ensuring compliance with service level agreements (SLAs). This role requires effective communication with engineers and management, as well as the ability to work in a fast-paced environment while producing regular reports on case statuses.

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Required Skills

  • Case Management
  • Communication
  • Microsoft Office
  • Team Coordination
  • Process Improvement

Qualifications

  • High School Diploma
  • B.S. Preferred

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