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Case Manager at Thumbtack - ApplyBlast

Case Manager

Thumbtack

3 days ago

4.2 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Case Manager oversees Thumbtack's most sensitive Trust and Safety concerns, ensuring they are appropriately addressed while mitigating organizational risk. This role involves working directly with pros and customers to apply critical thinking and discretion, while managing high-impact matters with potential financial and legal implications. The position requires maintaining confidentiality, interpreting complex documents, and collaborating with cross-functional partners to uphold marketplace standards.

Responsibilities

Oversee sensitive trust and safety concerns and mitigate organizational risk
Interpret complex legal documents and execute high-impact matters
Manage personally identifiable information and distribute Thumbtack Guarantee payments

Skills

About Thumbtack

thumbtack.com

Headquarters

Benicia, California, United States

Company Size

1001-5000 employees

Founded

2008

View Profile

Thumbtack is an online marketplace that connects people with local home service professionals across hundreds of categories — from plumbers and electricians to cleaners, landscapers, and event vendors. Consumers can search local pros, compare prices and reviews, request quotes, and book services online in a few simple steps. For professionals, Thumbtack offers lead generation and business tools to help manage jobs and grow their customer base. The platform’s matching and review system aims to simplify finding reliable help for home projects and everyday maintenance.