Case Navigator, Vital Statistics / Vital Records

New York City Government

1 month ago

New York City, NY

Onsite

Full Time

Junior

0 applicants

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About this role

The Community Associate serves as a Case Navigator in the Bureau of Vital Statistics Registration Unit, providing frontline assistance to families, funeral directors, and partner agencies regarding birth and death registration, burial permits, and vital records services. This role supports high-volume, sensitive customer interactions, ensuring accurate and timely case processing, and facilitating coordination with external stakeholders to resolve issues.

Skills

Qualifications

High School Diploma or Equivalent3 Years Community Work or Related Experience

About New York City Government

nyc.gov

NYC.gov is the official web portal of the New York City government, acting as a centralized access point to municipal information, services, and updates for residents, businesses, and visitors. The site provides real‑time statuses and practical services—parking, school schedules, trash collection, permits, benefits, public safety alerts, and online transactions—along with news and agency announcements. Designed for broad accessibility, nyc.gov aggregates agency resources, forms, and contact channels to simplify interactions with city government and streamline service delivery. It also supports emergency notifications, multilingual information, and digital tools to help users find services and apply for programs.