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Cash Management Support Specialist at NBT Bancorp Inc - ApplyBlast

Cash Management Support Specialist

NBT Bancorp Inc

4 months ago

Norwich, NY

Onsite

Full Time

Junior

0 applicants

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About this role

The Cash Management Support Specialist provides operational support and technical assistance for cash management products and services to business and internal customers. Key duties include managing Remote Deposit Capture setups, resolving complex banking inquiries, maintaining customer files, and ensuring compliance with security policies. The role involves training users on product features and troubleshooting hardware and software issues related to PC scanners.

Responsibilities

Fully support Remote Deposit Capture product including setup and scanner installation
Resolve complex business banking inquiries via phone and email
Maintain business customer files and prepare necessary contracts
Provide training on cash management product features and benefits
Ensure adherence to security measures and bank policies