CashNetUSA Outbound Collections Representative (Remote)

Enova International(1 month ago)

RemoteFull TimeJunior$42,000 - $42,000Collections

About this role

The Outbound Collections Representative proactively contacts customers with overdue loan accounts to understand financial challenges and negotiate payment arrangements. The role focuses on resolving difficult customer situations professionally and empathetically while maintaining accurate records of interactions. This is a remote position restricted to candidates living in IL, UT, IN, IA, MO, WI, or WY and is part of Enova's collections operations.

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Required Skills

Outbound Calls
Negotiation
Conflict Resolution
De-escalation
Communication
Time Management
Problem Solving
Regulatory Knowledge
Data Entry
Empathy

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About Enova International

enova.com

New Relic is a cloud-based observability platform that helps engineering teams monitor, troubleshoot, and optimize the performance of applications and infrastructure. Its New Relic One suite ingests and correlates telemetry — metrics, traces, logs, events, and synthetic checks — and provides APM, distributed tracing, log management, infrastructure monitoring, dashboards, alerts, and queryable analytics (NRQL). The platform offers language-specific agents, integrations with common cloud and container technologies, and APIs for custom instrumentation. Customers use New Relic to get a unified view of system health, accelerate root-cause analysis, and reduce mean time to resolution across distributed systems.