Catering & Guest Relations CSR II

The Catering & Guest Relations CSR II role supports catering and guest relations operations by managing customer inquiries, resolving escalated complaints, and ensuring timely order fulfillment across multiple communication channels. The position requires handling complex service requests, maintaining accurate records, and collaborating with internal teams and external partners to deliver exceptional guest experiences. This fully remote, full-time position within the Customer Success department offers opportunities for professional growth and leadership development.