ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

CCaaS Functional Consultant at Accenture - ApplyBlast

CCaaS Functional Consultant

Accenture

3 months ago

3.9 on Glassdoor

Toronto, Canada

Hybrid

Full Time

Junior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

A hands-on CCaaS Functional Consultant at Accenture Song supports the design and delivery of next-generation contact center and agentic AI experiences, with a strong foundation in Amazon Connect. The role involves driving solution workstreams end-to-end, from discovery and requirements gathering through design, build support, testing, and go-live, while collaborating with senior architects and engagement leaders. You will translate business needs into structured functional documentation, create process flows and journey maps, and represent solutions effectively with client managers and directors.

Responsibilities

Support the delivery of contact center modernization and agentic AI engagements through functional analysis.
Translate business needs into clear, structured functional documentation and solution inputs.
Create and maintain functional requirements, user stories, and acceptance criteria.
Document business processes, functional workflows, and system behaviors for contact center use cases.
Collaborate with technical and delivery teams to clarify requirements and support implementation planning.

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.