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CCaaS Solution Architect - Amazon Connect at Accenture - ApplyBlast

CCaaS Solution Architect - Amazon Connect

Accenture

4 days ago

3.9 on Glassdoor

Montreal, Quebec, Canada

Onsite

Full Time

Senior

0 applicants

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About this role

This role involves leading the end-to-end architecture and delivery of large-scale cloud contact center transformation programs with a focus on Amazon Connect. The position requires defining target-state architectures, migration roadmaps, and omnichannel customer experience solutions while managing cross-functional teams and engaging with senior stakeholders. The role also drives innovation through AI-enabled automation and intelligent agent experiences to modernize customer service.

Responsibilities

Lead end-to-end architecture and delivery of large-scale CCaaS transformation programs
Define target-state architecture and migration roadmaps for contact center modernization
Design scalable omnichannel customer experience solutions across multiple channels

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.