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CCaaS Tech Lead at Accenture - ApplyBlast

CCaaS Tech Lead

Accenture

3 months ago

3.9 on Glassdoor

Toronto, Ontario

Onsite

Full Time

Senior

0 applicants

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About this role

A Technical Lead at Accenture Song provides end-to-end technical leadership for contact center modernization and agentic AI engagements. The role shapes solution architecture across CCaaS platforms, cloud infrastructure, and enterprise integrations while guiding technical delivery from discovery through deployment.

Responsibilities

Own and shape technical architecture for CCaaS and agentic solutions
Lead design and implementation of CCaaS capabilities and AI workflows
Guide cloud setup and architecture for enterprise integrations
Provide technical direction to associates and engineers for build and deployment
Act as primary technical point of contact for client IT stakeholders

Skills

Qualifications

Bachelor's degree in related field

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.