CCT Manager of Performance
TAG - The Aspen(23 days ago)
About this role
The CCT Manager of Performance is a strategic leader responsible for driving sales effectiveness, KPI attainment, and operational excellence across a high-volume inbound and outbound call center. Reporting to the Director of Patient Experience, this role oversees Team Leaders and PPAs and influences business planning and overall performance outcomes.
Required Skills
- Analytical Thinking
- Strategic Thinking
- Coaching
- KPI Management
- Forecasting
- Workforce Analytics
- Reporting
- Communication
- Process Improvement
- Leadership
Qualifications
- Bachelor's Degree
About TAG - The Aspen
teamtag.comIntroducing The Aspen Group, where we are putting the care back in health care with the mission to deliver the best possible experience & care to every patient.
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