Cebu J Center iRecruit Engage 2025

Philip Morris International(4 months ago)

Cebu, PhilippinesOnsiteFull TimeJunior$56,446 - $75,835 (estimated)Customer Support

About this role

The Customer Support Associate I position interfaces with customers via inbound and outbound calls or the Internet, providing customer service support and resolving routine problems concerning the client's products or services. This role emphasizes attentive listening, customer rapport, and maintaining service standards, while also preparing accurate documentation and utilizing decision-support tools for effective problem resolution.

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Required Skills

Customer Service
Problem Resolution
Communication
Multi-tasking
Teamwork

Qualifications

High School Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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