Central Reservations Agent

The Central Reservations Agent is responsible for converting reservation enquiries into confirmed bookings through consultative selling across phone, email, and online channels. This role manages the guest journey from initial enquiry to arrival, ensuring precise booking management, amendments, and billing while proactively upselling room categories and packages to maximize revenue. The position requires delivering a warm, personalized reservation experience that reflects the luxury brand and builds guest loyalty from the first touchpoint.