Ford
The Central Technical Triage role serves as a pivotal bridge between Customer Warranty, Quality, Product Development, and Manufacturing, acting as the first line of defense in identifying and routing emerging vehicle issues. This position leverages technical knowledge and AI-powered tools to analyze warranty claims, classify problems, and drive rapid quality improvements through cross-functional collaboration. The role focuses on translating customer complaints into structured technical problem statements to accelerate root-cause analysis.
Headquarters
Dearborn, Michigan, United States
Company Size
10001+ employees
Founded
1903
Ford is an American automaker that designs, manufactures, and sells a full lineup of vehicles — cars, SUVs, crossovers, trucks, vans and commercial vehicles — with expanding hybrid and electric offerings. Its consumer-facing site supports shopping and ownership with photos, build & price tools, inventory search, pricing & incentives, and product and technology updates. Branded “Built for America,” Ford emphasizes vehicle technology, innovation in electrification, and broad dealer and service support for consumers and businesses.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Ford.
40% above the average for this role