Centre Lead, Client Experience & Operations

Modulr(12 days ago)

HybridFull TimeManager$119,317 - $156,704 (estimated)Operations

About this role

A Client Experience Lead at Modulr is responsible for overseeing the Mumbai Operations Centre, ensuring high standards in client service, operational efficiency, and compliance. The role involves leading teams, collaborating with various departments, and driving process improvements in a fast-growing payments environment.

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Required Skills

Operations
Financial Crime
AML
KYC
Automation
Risk Management
Stakeholder Management
Process Improvement
Compliance
Leadership

About Modulr

modulrfinance.com

Modulr is an API-first payments platform that provides embedded payments and software-driven payment automation for businesses, fintechs and platforms. It lets customers embed and automate payment flows—accounts, collections and disbursements—at scale while connecting to major UK and European payment rails. The platform focuses on security, compliance and real-time programmatic control, offering features like virtual accounts, payouts and reconciliation tools. Companies choose Modulr to simplify integration, streamline operational payments and accelerate growth.

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