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Change & Adoption Manager, CRM at eBay - ApplyBlast

Change & Adoption Manager, CRM

eBay

4 months ago

3.9 on Glassdoor

Toronto, Canada

Onsite

Full Time

Senior

0 applicants

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About this role

The Change & Adoption Manager, CRM role at eBay leads organizational change efforts and Salesforce adoption strategies for North American business users within the B2C Seller Solutions organization. This position involves shaping new capabilities and transformation programs, assessing organizational readiness, and building scalable communication and training initiatives to improve efficiency and employee experience. The manager collaborates closely with cross-functional teams to ensure regional needs are met while driving global transformation outcomes across the platform.

Responsibilities

Lead North America Salesforce adoption strategy aligned with global priorities
Drive organizational change for new product capabilities and workflow optimizations
Assess organizational readiness and implement strategies to mitigate change risks
Partner with Business and Technology teams to integrate employee experience requirements
Build scalable training and enablement programs to support long-term adoption

Skills

Qualifications

CCMP CertificationProsci CertificationSalesforce Certification

About eBay

ebayinc.com

Headquarters

San Jose, California, United States

Company Size

10001+ employees

Founded

1995

View Profile

Information and news about eBay Inc. (Nasdaq: EBAY), a global commerce leader that connects millions of buyers and sellers in more than 190 markets around the world.