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Charter Contact Center Supervisor at First Student, Inc. - ApplyBlast

Charter Contact Center Supervisor

First Student, Inc.

4 months ago

Onsite

Full Time

Senior

0 applicants

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About this role

A Charter Center Supervisor oversees daily operations of a call center team, ensuring service levels meet customer expectations and organizational revenue goals. The role involves direct management, scheduling, training, and performance monitoring of Charter Center Representatives while fostering a culture of excellence. Key duties include handling staff shortages, driving continuous improvement programs, and maintaining strong relationships with internal locations.

Responsibilities

Manage and coach Charter Center Representatives to meet performance goals
Develop and facilitate training for new and existing call center staff
Monitor contact center metrics to track team and operational performance
Adjust workforce schedules to maintain high service levels during peak times
Drive continuous improvement programs to increase productivity and revenue

Skills

Qualifications

College Degree or work equivalentHigh School Diploma or equivalent2 years supervisory experience

About First Student, Inc.

firststudentinc.com

Headquarters

Cincinnati, Ohio, United States

Company Size

10001+ employees

Founded

1999

View Profile

First Student, Inc. is a leading provider of student transportation services in North America, specializing in safe and reliable school bus solutions. With a strong commitment to safety and customer service, the company manages transportation needs for various school districts while delivering innovative solutions and advanced technology for better fleet management. First Student is dedicated to ensuring that students reach their destinations safely and on time, making it a trusted partner in the education sector.