Chef de projet Bilingue

Philip Morris International(3 days ago)

Abidjan, Côte d'IvoireOnsiteFull TimeManager$43,000 - $52,000Customer Service

About this role

A bilingual call center team leader is responsible for supervising associates, coaching team members, and ensuring performance metrics are met. The role involves team management, customer service expertise, and process oversight in a call center environment.

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Required Skills

Leadership
Coaching
Customer Service
Call Center
Performance Management
Communication
Team Management
Process Improvement
Multitasking
Fluency in French and English

Qualifications

Associate's Degree
Four to Six Years of Experience

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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