Chief Operating Officer

The Chief Operating Officer leads one of Scotland’s largest public service operations, overseeing the delivery of 18 social security benefits to support a third of the nation's population. This senior leadership role focuses on operational excellence, performance, and resilience while fostering a culture of kindness, respect, and inclusion. The position involves providing strategic assurance to the Chief Executive, managing a workforce of approximately 3,000 colleagues, and driving continuous improvement across geographically dispersed teams.