Chief Retail Banking Officer

The Chief Retail Banking Officer is a senior executive responsible for the strategic growth, sales culture, and client experience of Main Street Bank's retail franchise. This role leads through a team of senior leaders to transform the bank from reactive order-taking to proactive relationship management, ensuring alignment with the bank's brand promise and 3D Banking process. The position involves developing and executing retail growth strategies, overseeing marketing, digital banking, lending, and community engagement, and fostering a service-based sales culture.