Chloé, Clienteling & CRM Manager
Richemont(1 month ago)
About this role
A CRM Manager for Chloé (Richemont) is responsible for defining and sustaining customer engagement strategy in Japan to grow 1:1 client relationships, recruitment, loyalty and satisfaction. The role partners with the Retail Director, boutiques across Japan and HQ CRM to maintain a healthy and active customer base aligned with Maison values. It focuses on balancing heritage and innovation in luxury customer experiences.
Required Skills
- CRM
- Clienteling
- Segmentation
- Data Analysis
- Event Management
- Vendor Management
- Reporting
- Microsoft Office
- Privacy Compliance
- Stakeholder Management
+1 more
About Richemont
richemont.comBuilt for the long term, Richemont nurtures the distinctive craftsmanship, innovative spirit and creative inspiration of its Maisons and businesses.
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