CI & Insight Expert
NATIONAL(1 month ago)
About this role
The Continuous Improvement & Insight Expert delivers data-driven insights and solutions across the full insight lifecycle, from data acquisition and analysis to automation, visualisation and stakeholder delivery. The role supports Capita and its clients to improve customer experience and service delivery and to meet contractual KPIs such as NPS, AHT and Right First Time.
Required Skills
- Data Analysis
- Data Management
- Continuous Improvement
- Excel
- Power BI
- DAX
- Data Modeling
- Automation
- Visualization
- Stakeholder Management
+6 more
About NATIONAL
gov.ukGOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.
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