Claims Area Manager

This role oversees and manages a specific Claims area, assisting the Sr. Litigation Manager with assignments, data analysis, and litigation tasks. The position involves managing employee workload, resolving escalated customer service concerns, and implementing procedures to meet customer experience demands. It also focuses on hiring, retention, and development of staff while utilizing data analysis for process improvement. The role requires championing the adoption of emerging technologies, automation tools, and AI resources to enhance claim handling operations and organizational efficiency.