Claims Knowledge & Communications Specialist

The Claims Knowledge & Communications Specialist plays a vital role in helping TAL deliver on its promise to support customers when it matters most by shaping clear, trusted, and future-ready claims guidance. This role ensures that staff can make confident, fair decisions in a complex regulatory environment, directly strengthening customer outcomes and building trust in the claims experience. The position involves designing knowledge artefacts, translating regulatory changes into usable guidance, and leading initiatives to improve compliance and customer experience.