Claims Supervisor

This role supervises the day-to-day operations of the claims staff, establishing priorities and coaching employees on reviewing, analyzing, and settling claims in compliance with quality standards. The position involves managing a high-performing team through candidate selection, onboarding, and ongoing development while fostering a culture of continuous improvement. The incumbent serves as a primary point of contact for agents, brokers, and policyholders, providing management oversight of claims files and ensuring regulatory compliance.