ClaimsAlert Agent

The ClaimsAlert Agent role is a fully remote, full-time position supporting customers during critical moments as the first point of contact for unexpected losses or incidents. The agent gathers and documents claim details, provides immediate support and reassurance to policyholders, and ensures claims are accurately routed to the appropriate insurance provider for prompt resolution. This role requires clear communication, calmness under pressure, and a strong customer service mindset to deliver an outstanding experience during evenings, weekends, and holidays.