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Clark | Forecasting & Planning Analyst - WFM at TP - ApplyBlast

Clark | Forecasting & Planning Analyst - WFM

2 years ago

3.4 on Glassdoor

Angeles City, Pampanga

Hybrid

Full Time

Medior

0 applicants

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About this role

The Workforce Scheduling and Forecasting Specialist plays a vital role in ensuring effective workforce management by analyzing volume forecasts, building staffing plans, and optimizing schedules. The role involves detailed analysis of contact center data, ensuring resource allocation aligns with business needs, and continuous improvement through monitoring and adapting scheduling processes. It also includes strategic planning for infrastructure, training, and leveraging new technologies to enhance efficiency.

Skills

About TP

tp.com

Headquarters

Paris, Île-De-France, France

Company Size

10001+ employees

Founded

1978

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TP is a global leader in digital business services, combining advanced AI technology with human empathy to deliver customer experience and business operations solutions for the world's leading brands. With nearly five decades of experience, TP serves clients across five continents, offering services spanning AI solutions, end-to-end CX, consulting, and specialized services. The company operates in approximately 100 countries and supports over 400 languages and dialects.