Client & Operations Advisor - SoHo

About this role

Responsibilities

• Deliver the Valentino Couture Service across all phases of the client journey
• Build and maintain strong client relationships through proactive engagement and clienteling
• Support store KPIs including conversion rate, cross-selling, AVT, and upselling
• Execute cycle counts and annual inventory audits on schedule with set by Corp office
• Maintain a clean, organized, and secure stockroom
• Ensure accurate pricing, tagging, and ticketing of merchandise
• Monitor and replenish floor stock to maximize sales
• Follow all company operations procedures including consignments, transfers, messenger deliveries, and omnichannel fulfillment
• Prepare and manage shipments to clients, other stores, and warehouses
• Manage full-cycle after-sales service including SAP updates, client communication, and vendor coordination
• Support visual standards and display maintenance in collaboration with In-Store Visual team
• Assist with floor directives and product presentation