Client Care Agent

The Client Care Agent serves as the frontline representative of the Contact Center, delivering high-quality, compassionate support to pet owners and internal partners across multiple communication channels. This role ensures clients can easily access care, resolve issues, and navigate services through efficient, accurate, and empathetic interactions. Operating within a pod-based model, the agent executes retention and growth workflows to support client intake, scheduling, and proactive outreach. The position is critical to delivering a consistent, seamless client experience while contributing to operational performance, client retention, and growth.