Client Care Coordinator - ICM
NYC Criminal Justice Agency(1 month ago)
About this role
The Client Care Coordinator provides community-based support to high-risk, high-need clients served by the Queens Supervised Release program, working to improve behavioral health, recovery, and rehabilitation outcomes. Reporting to the Clinical Supervisor, the role operates within the Clinical Services Department and involves engagement across NYC neighborhoods to connect clients to services and ensure continuity of care. The position emphasizes procedural justice, culturally responsive practices, and collaboration with hospitals, providers, and community partners.
Required Skills
- Care Coordination
- Care Planning
- Client Engagement
- Documentation
- Collaboration
- Trauma-Informed
- Cultural Sensitivity
- Time Management
- Communication
- Microsoft Excel
+2 more
Qualifications
- Bachelor's Degree
- CASAC
- CASAC-T
- ADC
- Certified Professional Counselor
- Behavioral Health Certificate
About NYC Criminal Justice Agency
nycja.orgCJA (the New York City Criminal Justice Agency) works to reduce unnecessary pretrial detention in New York City by providing court-based services, Release Assessments, bail assistance, and supervised release programs across all five boroughs. It pairs direct client supports and community outreach — including trauma-informed services and specialized initiatives for veterans — with expert research and interactive data dashboards to track pretrial outcomes and inform policy. CJA partners with courts, community organizations, and policymakers to design and operate evidence-driven alternatives to detention that promote public safety and help people remain connected to community supports while their cases proceed.
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