Client Care Specialist (1 Year Contract)

The Client Care Specialist manages the end-to-end after-sales service journey for Panerai watches, ensuring high standards of client satisfaction and service excellence. This role involves coordinating technical assessments, tracking repair progress, and resolving client concerns while maintaining accurate service records and inventory. The specialist also supports regional boutiques with after-sales service and product-related matters, acting as a central point of contact for service workflows and customer feedback analysis.