Client Care Specialist

The Client Care Specialist serves as the first point of contact for clients seeking financial assistance, acting as an ambassador who builds trust and provides empathetic support during challenging circumstances. This full-time, remote role involves active listening to assess client needs, connecting them with appropriate resources or Credit Counsellors, and managing administrative tasks to support their financial journey. The position requires working variable Pacific time zone shifts, including occasional early mornings and rotating Saturdays, within a supportive hybrid work environment.