Client Delivery Lead

Kraken (1 month ago)

HybridFull TimeSenior$141,093 - $188,866 (estimated)Client Delivery

About this role

The Client Delivery Lead at Kraken in Tokyo is responsible for owning and prioritising the operations product roadmap for enterprise clients using the Kraken energy platform. The role serves as the bridge between clients, internal technology teams, and operations to ensure successful implementations, enhancements, and ongoing strategic support. It focuses on understanding how Kraken works end-to-end and orchestrating people, processes, and technology to improve client outcomes. The position sits within a flat, agile organisation working on innovative energy technology to enable a smarter, more sustainable energy system.

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Required Skills

Client Delivery
Product Ownership
Agile Delivery
Product Management
Customer Journeys
Technology Trends
Stakeholder Management
Issue Resolution
Roadmap Management
Cross Functional Collaboration

+6 more

Qualifications

Bachelor's Degree

About Kraken

kraken.tech

Kraken is a cloud‑native operating system for utility companies that centralizes customer experience, asset optimization, and field workforce management. Built to integrate smart meter and grid data, Kraken provides modular APIs, workflow orchestration, analytics and ML tools to automate billing, outage handling, dispatching and asset maintenance. Developed within the Octopus Energy Group, it’s designed to help utilities reduce operating costs, improve reliability and deliver faster, more personalised customer service. Utilities license Kraken to replace legacy stacks and accelerate digital transformation across customer, network and field operations.