Client Delivery Lead

Kraken (3 months ago)

HybridFull TimeSenior$133,657 - $179,376 (estimated)Product Management

About this role

The Client Delivery Lead at Kraken is responsible for owning and prioritising the operations product roadmap for key clients, ensuring alignment between Kraken’s technology teams and client business needs. The role focuses on building industry-leading product experiences in the energy sector, leveraging Kraken’s platform to improve customer and operational outcomes. This position requires close collaboration across internal and client stakeholders to refine solutions and manage complex customer journeys. Based in London, it sits within a flat, agile organisation undergoing rapid growth and industry transformation.

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Required Skills

Product Roadmapping
Client Management
Stakeholder Communication
Agile Delivery
Product Management
Requirements Triage
Issue Resolution
Customer Journey Mapping
Technology Trend Analysis
Cross Functional Collaboration

+5 more

Qualifications

Degree Qualified

About Kraken

kraken.tech

Kraken is a cloud‑native operating system for utility companies that centralizes customer experience, asset optimization, and field workforce management. Built to integrate smart meter and grid data, Kraken provides modular APIs, workflow orchestration, analytics and ML tools to automate billing, outage handling, dispatching and asset maintenance. Developed within the Octopus Energy Group, it’s designed to help utilities reduce operating costs, improve reliability and deliver faster, more personalised customer service. Utilities license Kraken to replace legacy stacks and accelerate digital transformation across customer, network and field operations.