Client Delivery Lead

Kraken (1 year ago)

HybridFull TimeMedior$100,607 - $133,803 (estimated)Client Services

About this role

A mid-level Client Delivery Lead at Kraken is responsible for enhancing client implementations and providing strategic support for their use of the company's innovative energy management platform. The role involves collaborating closely with technology and operational teams to solve complex problems and improve customer experiences while managing multiple customer journeys.

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Required Skills

Client Delivery
Product Management
Agile Delivery
Stakeholder Management

Qualifications

Degree Qualified

About Kraken

kraken.tech

Kraken is a cloud‑native operating system for utility companies that centralizes customer experience, asset optimization, and field workforce management. Built to integrate smart meter and grid data, Kraken provides modular APIs, workflow orchestration, analytics and ML tools to automate billing, outage handling, dispatching and asset maintenance. Developed within the Octopus Energy Group, it’s designed to help utilities reduce operating costs, improve reliability and deliver faster, more personalised customer service. Utilities license Kraken to replace legacy stacks and accelerate digital transformation across customer, network and field operations.

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