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Client Delivery Lead at Kraken - ApplyBlast

Client Delivery Lead

Kraken

1 day ago

4.2 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Client Delivery Lead supports European customers through technological transformation, managing long-term migration projects and acting as the primary technical contact for specific product areas like billing or finance. This role involves analyzing customer requirements, collaborating with internal product and development teams, and driving the continuous improvement of the Kraken platform. The position focuses on bridging the gap between customer needs and technical solutions to ensure successful project delivery and business goals.

Responsibilities

Lead technological transformation and migration projects for European clients
Manage client relationships and act as primary contact for technical escalations
Analyze client requirements and collaborate with product and development teams

Skills

About Kraken

kraken.tech

Headquarters

London, England, United Kingdom

Company Size

201-500 employees

Founded

2019

View Profile

Kraken is a cloud‑native operating system for utility companies that centralizes customer experience, asset optimization, and field workforce management. Built to integrate smart meter and grid data, Kraken provides modular APIs, workflow orchestration, analytics and ML tools to automate billing, outage handling, dispatching and asset maintenance. Developed within the Octopus Energy Group, it’s designed to help utilities reduce operating costs, improve reliability and deliver faster, more personalised customer service. Utilities license Kraken to replace legacy stacks and accelerate digital transformation across customer, network and field operations.