Client Delivery Manager

NTT DATA,(6 months ago)

Jakarta, IndonesiaOnsiteFull TimeSenior$130,501 - $175,589 (estimated)Managed Services

About this role

A Senior Associate Managed Services Client Delivery Specialist at NTT DATA oversees end-to-end delivery of managed services contracts for local, small to medium complexity clients, ensuring services meet SLAs and contractual requirements. The role acts as a developing subject matter expert and primary client contact, coordinating cross-functional teams to drive client satisfaction and contract profitability.

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Required Skills

Contract Management
Service Delivery
Client Management
Project Management
Incident Management
SLA Management
Stakeholder Communication
Financial Acumen
Problem Solving
Risk Management

Qualifications

Bachelor's Degree in Information Technology or Business
ITIL Certification (preferred)
Project Management Certification (e.g. PMP) (preferred)

About NTT DATA,

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At NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.

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