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Client Delivery Manager at Thrive Global - ApplyBlast

Client Delivery Manager

Thrive Global

3 months ago

3.3 on Glassdoor

Houston, TX

Hybrid

Full Time

Senior

3 applicants

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About this role

The Client Delivery Manager at Thrive serves as the primary point of contact for strategic client accounts, driving measurable success outcomes and managing contract profitability. This role combines ITIL/ITSM expertise with strong business acumen to build relationships, solve complex customer problems, and identify growth opportunities. The ideal candidate ensures best practice adoption, leads value realization initiatives, and manages successful contract renewals while collaborating across functional teams.

Responsibilities

Build strategic relationships with key client stakeholders
Manage contract P&L to deliver expected financial outcomes
Identify and expand revenue opportunities within assigned accounts
Lead customer onboarding activities and facilitate training enablement
Resolve escalations and drive customer advocacy initiatives

Skills

Qualifications

ITIL CertificationITSM CertificationLean Six Sigma Certification

About Thrive Global

thriveglobal.com

Headquarters

New York, New York, United States

Company Size

51-200 employees

Founded

2016

View Profile

Thrive Global is a behavior-change company that helps individuals and organizations improve well-being, reduce burnout, and boost productivity through science-backed, AI-powered programs. It combines a digital platform, personalized microstep coaching and nudges, content and journalism, and corporate training/workshops to deliver employee-wellbeing and individual behavior-change solutions. Trusted by employers and users worldwide, Thrive blends behavioral science, data and practical daily habits to drive measurable improvements in health, resilience, and performance.