Client Engagement Ops Analyst, Content

Kraken(1 month ago)

RemoteFull TimeJunior$67,336 - $89,619 (estimated)Client Services

About this role

The Client Engagement Ops Analyst, Content at Kraken is responsible for analyzing client sentiment and identifying trends across support and digital channels to enhance the client experience. This role involves managing measurement programs such as NPS surveys, reporting on performance metrics, and collaborating with cross-functional teams to transform data into actionable insights. Additionally, the analyst will support content strategies and initiatives related to AI technologies in client support, ensuring that the client journey is intuitive and meets diverse needs in the fast-evolving crypto landscape.

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Required Skills

Client Sentiment Analysis
Client Journey Analysis
NPS Survey Management
Performance Reporting
Data Visualization
Insight Generation
Content Strategy Support
Cross-Functional Collaboration
AI Technology Analysis
Web Analytics

+6 more

About Kraken

www.kraken.com

Kraken is a leading global cryptocurrency exchange that provides a platform for trading a wide variety of digital assets, including Bitcoin, Ethereum, and many others. Established in 2011, Kraken is known for its strong security measures, robust market liquidity, and user-friendly interface. The exchange offers advanced trading features, margin trading capabilities, and educational resources to support both novice and experienced traders. With a commitment to compliance and regulatory transparency, Kraken has established itself as a trusted choice for cryptocurrency enthusiasts and investors.