Client Engagement Specialist, CXF - Fixed Term

Kraken(2 months ago)

RemoteTemporaryJunior$45,644 - $62,419 (estimated)Client Services

About this role

A Client Engagement Specialist at Kraken is responsible for managing the onboarding and verification processes for new clients, ensuring compliance with KYC regulations and providing high-quality client support through email and live chat. This fully remote role entails verifying client documentation, addressing inquiries related to account status and funding, and collaborating with teams to enhance client experience while maintaining data integrity and adherence to compliance standards. The position requires strong customer service skills, knowledge of cryptocurrency, and a commitment to delivering an exceptional client experience.

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Required Skills

Client Onboarding
KYC Verification
Document Review
Risk Identification
Client Inquiries
Fiat Funding Assistance
Account Management
Marketing Communication
Data Integrity Maintenance
AML Compliance

+17 more

About Kraken

www.kraken.com

Kraken is a leading global cryptocurrency exchange that provides a platform for trading a wide variety of digital assets, including Bitcoin, Ethereum, and many others. Established in 2011, Kraken is known for its strong security measures, robust market liquidity, and user-friendly interface. The exchange offers advanced trading features, margin trading capabilities, and educational resources to support both novice and experienced traders. With a commitment to compliance and regulatory transparency, Kraken has established itself as a trusted choice for cryptocurrency enthusiasts and investors.