Client Engagement Specialist, Trading / Exp - Fixed Term
Kraken
About this role
A Client Engagement Specialist at Kraken acts as the primary support contact for clients utilizing various trading products, including spot, margin, and futures on the Kraken platform. This role involves diagnosing and resolving client inquiries through text and live support channels, providing guidance on trading issues, and collaborating with internal teams to enhance the trading experience. The specialist must be knowledgeable in trading concepts, proficient with Kraken's tools, and capable of delivering exceptional customer service to a diverse clientele.
Skills
About Kraken
www.kraken.comKraken is a leading global cryptocurrency exchange that provides a platform for trading a wide variety of digital assets, including Bitcoin, Ethereum, and many others. Established in 2011, Kraken is known for its strong security measures, robust market liquidity, and user-friendly interface. The exchange offers advanced trading features, margin trading capabilities, and educational resources to support both novice and experienced traders. With a commitment to compliance and regulatory transparency, Kraken has established itself as a trusted choice for cryptocurrency enthusiasts and investors.
Recent company news
CoinDeskEightco shares jump $125 million funding commitment from Btmine, ARK, Kraken parent Payward
3 hours ago
WSJNasdaq Partners With Kraken in Plan for 24/7 Tokenized Stock Trading
2 days ago
Kraken BlogPayward partners with Nasdaq to develop xStocks-powered gateway connecting permissioned and permissionless tokenized equities markets
3 days ago
Bloomberg.comWatch We're Getting Closer to How Banks Operate: Kraken Co-CEO
2 days ago
The BlockNasdaq partners with Kraken parent Payward to link tokenized equities with DeFi networks
3 days ago
About Kraken
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Kraken.
Salary
$44k – $61k
per year
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