Client Engagement Specialist, Trading / Exp - Fixed Term

Kraken(2 months ago)

RemoteTemporaryJunior$44,331 - $60,749 (estimated)Client Services

About this role

A Client Engagement Specialist at Kraken acts as the primary support contact for clients utilizing various trading products, including spot, margin, and futures on the Kraken platform. This role involves diagnosing and resolving client inquiries through text and live support channels, providing guidance on trading issues, and collaborating with internal teams to enhance the trading experience. The specialist must be knowledgeable in trading concepts, proficient with Kraken's tools, and capable of delivering exceptional customer service to a diverse clientele.

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Required Skills

Client Support
Trading Experience
Issue Diagnosis
Feature Testing
Fee Breakdown
Fraud Monitoring
Fluent English
Kraken Pro Knowledge
Trading Knowledge
Charting Skills

+10 more

About Kraken

www.kraken.com

Kraken is a leading global cryptocurrency exchange that provides a platform for trading a wide variety of digital assets, including Bitcoin, Ethereum, and many others. Established in 2011, Kraken is known for its strong security measures, robust market liquidity, and user-friendly interface. The exchange offers advanced trading features, margin trading capabilities, and educational resources to support both novice and experienced traders. With a commitment to compliance and regulatory transparency, Kraken has established itself as a trusted choice for cryptocurrency enthusiasts and investors.