Client Engagement Specialist

The Client Engagement Specialist handles high-volume telephone inquiries from patients and clients regarding available medical, dental, behavioral health, and case management services at Care Resource. This role ensures efficient and courteous customer service while processing insurance eligibility, organizing appointments, and coordinating office visits based on physician and patient availability. The specialist also supports medical and behavioral health departments by managing patient care flow, pulling medical records, and identifying patient needs to facilitate comprehensive service delivery.