Client Experience Associate (CXA)
alts| Alteration Specialists + LABEL
About this role
The Client Experience Associate (CXA) at alts | Alteration Specialists is a frontline hospitality leader responsible for ensuring flawless, consistent client service across multiple studios. The role involves guiding front-of-house teams, resolving client concerns, and maintaining operational standards to elevate the client journey and support brand reputation.
Skills
About alts| Alteration Specialists + LABEL
alterationspecialists.comAlteration Specialists is a professional tailoring and clothing-alteration service that provides expert repairs, custom tailoring, and specialty alterations for men’s and women’s garments. Their offerings typically include hemming, resizing, zipper and button replacement, fabric repairs (including leather and suede), and bridal or formal-wear alterations with attention to fit and finish. The business emphasizes experienced tailors, quality workmanship, and timely turnarounds to accommodate everyday wardrobe needs and special-occasion garments. They often support customers with rush or concierge options like expedited service and delivery/pickup for convenience.
About alts| Alteration Specialists + LABEL
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for alts| Alteration Specialists + LABEL.
Salary
$50k – $70k
per year