Client Experience Associate

Quantitative Marketing(1 month ago)

Massillon, OHOnsiteFull TimeJunior$40,040 - $48,500Retail Banking

About this role

A Client Experience Associate within PNC's Retail Branch organization based in Massillon, OH. This in-office, frontline banking role represents the branch to customers and supports branch operations while contributing to customer satisfaction and loyalty. The position is focused on delivering a positive in-branch experience that aligns with PNC's inclusive workplace culture.

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Required Skills

Customer Experience
Branch Banking
Client Loyalty
Customer Service
Sales
Digital Awareness
Fraud Detection
Problem Solving
Communication
Accuracy

About Quantitative Marketing

pnc.com

PNC Bank (PNC Financial Services Group), headquartered in Pittsburgh, PA, is a U.S. financial services company offering a broad suite of personal banking products including checking and savings accounts, credit cards, mortgages, home‑equity and auto loans, CDs and retirement accounts. It provides digital and mobile banking tools, online bill pay, card controls and a large branch and ATM network for everyday banking. PNC also offers wealth management, investment and retirement planning, plus small‑business banking and lending, positioning itself as a full‑service provider for individuals and businesses.

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