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Client Experience Associate at PNC Bank - ApplyBlast

Client Experience Associate

PNC Bank

4 months ago

2.7 on Glassdoor

Fort Worth, TX

Onsite

Full Time

Junior

0 applicants

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About this role

A Client Experience Associate at PNC operates within the Retail Branch Banking organization to deliver personalized financial services and enhance customer loyalty. The role involves engaging customers in the lobby, resolving banking issues, identifying upsell opportunities, and educating clients on financial products and digital tools. This position requires strong interpersonal skills and a focus on improving the overall customer financial wellbeing experience.

Responsibilities

Deliver unique customer experiences to improve financial wellbeing
Conduct lobby engagement to position PNC products effectively
Identify and refer banking opportunities during customer interactions
Apply product knowledge to solve customer problems accurately
Support proactive sales conversations to grow share of wallet

Skills

About PNC Bank

pnc.com

Headquarters

Pittsburgh, Pennsylvania, United States

Company Size

10001+ employees

Founded

2014

View Profile

PNC Bank (PNC Financial Services Group), headquartered in Pittsburgh, PA, is a U.S. financial services company offering a broad suite of personal banking products including checking and savings accounts, credit cards, mortgages, home‑equity and auto loans, CDs and retirement accounts. It provides digital and mobile banking tools, online bill pay, card controls and a large branch and ATM network for everyday banking. PNC also offers wealth management, investment and retirement planning, plus small‑business banking and lending, positioning itself as a full‑service provider for individuals and businesses.