Client Experience Centre Agent

This role involves managing inbound calls for internal and external clients within the ScotiaGBS Client Experience Centre in Bogota, Colombia, ensuring timely resolution of inquiries and adherence to service level agreements. The position requires delivering high-quality customer service, identifying sales opportunities, and promoting bank products while maintaining strict compliance with operational and risk management standards. Success in this role is measured by key performance metrics including customer satisfaction, call resolution, and sales effectiveness.