Client Experience Coordinator - 12 Month FTC

The Client Experience Coordinator serves as the primary point of contact for clients, families, and stakeholders, guiding them through assessment journeys with compassionate support and accurate information. This role involves managing high volumes of enquiries, coordinating with clinical and operational teams, and ensuring timely, seamless service delivery from initial contact to discharge. The position requires maintaining detailed records, conducting quality checks on reports, and handling sensitive conversations while adhering to GDPR and safeguarding standards.