Client Experience Coordinator
CCM CrossCountry Mortgage, LLC(5 days ago)
About this role
The Client Experience Coordinator (CEC) at CrossCountry Mortgage is responsible for managing the client journey from initial contact through pre-approval, ensuring efficient communication, documentation, and process management to facilitate mortgage applications. They serve as the primary point of contact for inbound leads, coordinate early-stage workflows, and support the transition of qualified applications to the next stage.
Required Skills
- Customer Service
- CRM
- Communication
- Organization
- Time Management
- Documentation
- Mortgage Process
- Follow-up
- Phone Skills
About CCM CrossCountry Mortgage, LLC
crosscountrymortgage.comCrossCountry Mortgage is a leading retail mortgage lender in the United States, known for its commitment to providing homeowners with tailored financing solutions. The company specializes in a variety of home loan options, including mortgage pre-approvals, refinancing, and home equity loans. With a focus on customer service and innovative technology, CrossCountry Mortgage aims to simplify the mortgage process and help clients achieve their homeownership goals.
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