Client Experience Head
Astron Energy South Africa (Pty) Ltd(20 days ago)
About this role
This role is focused on advancing the organization’s Customer Experience (CX) maturity by developing and implementing CX strategies, frameworks, and operational models. The position entails leading a team of specialists to create unified and effective customer interactions, supporting the business in achieving CX excellence and generating measurable results.
Required Skills
- CX Strategy
- Customer Insights
- CX Frameworks
- Leadership
- Business Analysis
- Data Analysis
- Process Engineering
- Customer Journey
- Customer Centricity
- Change Management
About Astron Energy South Africa (Pty) Ltd
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